Refund and Returns Policy for ViralHeatPrime.com
Effective Date: December 6, 2024
At ViralHeatPrime.com, we strive to provide high-quality products and excellent customer service. However, we understand that sometimes things don’t go as expected. This Refund and Returns Policy outlines the conditions under which returns and refunds are accepted, ensuring you have a clear and hassle-free process for resolving any issues with your purchase.
Returns and Exchanges
Eligibility for Returns
Our policy allows for returns and exchanges within 30 days of purchase. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Products that are damaged or altered in any way cannot be returned.Non-returnable Items
Certain items are not eligible for return, including:- Personalized or custom-made products
- Digital goods or downloadable content
- Gift cards or clearance items
How to Return an Item
To initiate a return, please follow these steps:- Contact us at info@viralheatprime.com with your order number and the reason for the return.
- We will provide you with return instructions and a return authorization number if applicable.
- Ensure the item is securely packaged in its original packaging to prevent damage during return shipping.
- Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item.
Processing Your Return
Once we receive the returned item, it will be inspected for damage and to confirm it meets our return criteria. If the return is approved, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.
Refunds
Eligibility for Refunds
Refunds are issued for items that meet our return criteria. We do not offer refunds for products that do not meet the eligibility requirements outlined above.Refund Method
Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take several business days for the refund to appear in your account.Partial Refunds
In some cases, partial refunds may be issued for items that are returned opened, used, or missing parts. These refunds will be calculated based on the condition of the returned product.
Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately at info@viralheatprime.com. We will provide you with a return label and instructions on how to return the item. Upon inspection, if the product is confirmed to be defective or damaged, we will offer a full refund or exchange.
Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the same return process. Once the returned item is processed, we will send the new item as requested, subject to availability. If the exchange item is of higher value, the customer will be responsible for the price difference.
Shipping Fees
Shipping fees are non-refundable, except in cases where the return is due to a defective or incorrect item. The customer is responsible for return shipping costs unless otherwise stated.
International Returns
For international orders, customers are responsible for return shipping costs, as well as any customs duties or taxes associated with returning the product.
Contact Us
If you have any questions about our Refund and Returns Policy, or if you need assistance with a return or refund, please contact us at:
Business Name: ViralHeatPrime.com
Address: 690 Buffalo Creek Road, Nashville, Tennessee, USA
Phone Number: (615) 889-0257
Email: info@viralheatprime.com
Website: viralheatprime.com